Aqui Docklands
Oweners Cooperation
Please find out in the attachement“Apartments Owner's Manual" Page 12
Building Manager
The building is managed by Essential Community Management, with an on-site Building manager during business hours, 8 am – 5 pm Monday to Friday with an office located behind the library on Level 1 of the Promenade tower
The Building Manager can be contacted at 0447 774 740 and via email on pa@essentialcommunity.com.au
After hours: Emergencies only. Residents to send a text message to 0447 774 740. Any issue deemed not to be an emergency will be dealt with during business hours.
Move-in Procedure:
Please contact building manager to find out more
Utility Connection
Electricity: NewQuay Promenade and Aqui have been built with an embedded electrical network. OC Energy has been contracted to operate the embedded electricity. Electricity will be connected and available to you from the settlement, but you need to contact OC Energy to set up an account to ensure your continued supply. You can do this via OC Energy’s web site at www.ocenergy.com.au/new-connection/
Information about OC Energy, including an introductory letter from OC Energy, Frequently Asked Questions (FAQs), and a blank residential electricity supply agreement are included in the appendices. This information will assist you in connecting electricity to your apartment.
Individual apartment electrical meters are located in the service room in each building on each level.
The apartment electrical switchboard is located within your apartment and there are circuit breakers at the switchboard for power outlets, lights, air conditioning, appliances, and exhaust fans.
All power and lighting circuits have a safety switch. The safety switch is located on the switchboard. The procedure for resetting an electrical trip to your apartment is as follows:
1. Switch off all power outlets (GPOs), lights, and unplug all appliances, to reset the safety switches in the switchboard.
2. Switch on each GPOs one at a time to determine the faulty outlet or appliances until safety switch trips.
If the electrical trip still persists after doing Step 1 and Step 2, contact a licensed electrician immediately to locate and rectify the fault.
Water: Hot water is supplied to your apartment by a gas-fired combined hot water system located on the roof level of each tower. Hot water is continually circulated throughout the building and is serviced to your apartment via a remote read water meter in the corridor ceiling outside the entry door. The gas is charged based on the amount of hot water that passes through the meter.
There is a stop valve located in the water meter cupboard to turn off the water supply to the apartment. The water meter cupboard is located in the hallway to the corresponding floor that you live on and access can be arranged via the Building Manager.
There are also water stop valves located underneath each of the kitchen, basin, and laundry sinks. Use these stop valves if there is a leak in the pipework within your apartment.
If you have any hot water faults, please call the Building Manager.
Internet: Your apartment has been provided with NBNCo Terminals that are located either in the living area or in the robe. Please contact your preferred telephone/internet retailer for connection services and line faults. Please refer to the NBNCo information sheet available via the Keyvision Portal.
Common Facilities
The Building Lobbies, Swimming Pool entrance, and Gymnasium door are accessed via proximity access fob and programmed to restricted hours, to be determined by the Building Manager.
There is access control to the outdoor terrace doors to provide time restriction to the Level 5 common terrace areas.
It is a condition of entry that children be actively supervised at all times when in the common areas.
Please check the following attachments:
Contact Our Friendly Property Manager for Rental Appraisal
Alex Hu - Senior Property Manager
Mob: 0433 382 706
Email: alex.hu@austrumpglen.com.au
Kristy Zhang - Business Development Manager
Mob: 0413 360 827
Email: kristy.zhang@austrumpglen.com.au
