Aurora
Building Management
Aurora Building Management Team
Email: concierge@auroramelbournecentral.com.au
Phone: + 61 0431 655 020
Booking Your Move-In
All residents must contact the Building Manager to book their move in
Utility Connection
Electricity: WINconnect – www.winconnect.com.au/get-connected/ or 1300 791 970.
Gas Hot Water: Origin Energy – www.originenergy.com.au/bhwopenonline or 1800 684 993
Water: City West Water – call 13 16 91
Common Facilities
Please find out in the attachment "OC10 Rules"
The karaoke room is now back to its normal operation and you can subscribe to use and make the booking through our new system MYBOS.
Updated building rules:
Parcels: - Will not be kept long term,
- Old parcels will be returned to sender.
- Please collect your parcels within a week of arrival.
Bookings:
- Need to be made 24 hours or more prior to the requested time. 2 hour maximum booking time.
- All bookings must be made through the MYBOS system. QR codes are available on building notices for signing up to the new system.
- Bookings cannot be made at the front desk
- Bookings made through wewumbo will not be accepted or honoured.
- All bookings Amenities need to clean and clear up after use. You will be subject to pay cleaning fees ($300-500) if this is not done.
Move Ins/Outs:
- Need to be booked 48 hours prior.
- No application at the desk, bookings must be made through MYBOS.
- 2 hour maximum moving time.
- Available times:
Monday - Saturday: 10am - 12 noon, 2pm-4pm
Sunday: No moving allowed
- For bookings, tenants should provide a document from real estate for proof that they are moving in/out. Bookings will not be approved until this is provided.
Maintenance services:
- For air-conditioning unit repairs, please contact D&E service directly via email to arrange a service time :
Email: service@de-air.com.au
- Damage reports & maintenance requests should be made through the MYBOS system.
Please contact us regarding:
Any damage/issues outside of your apartment, such as common areas.
Problems with windows.
Leaks from the exterior of the apartment
We cannot help you with:
Issues solely in the apartment interior
Car Parking:
- A reminder that any cars parked without permission in the building car park should be removed immediately.
- Any vehicles parked in the car park without permission will be towed without notice, and you must then pay the towing cost ($600-700) to retrieve your car.
Eating and drinking:
- will not be allowed in any public areas/amenities except the dining rooms, kitchens and wine Cellar ($300 fines applicable).
Attachments
Samsung Door p.1
Samsung Door p.2
Contact Our Friendly Property Manager for Rental Appraisal
Alex Hu - Senior Property Manager
Mob: 0433 382 706
Email: alex.hu@austrumpglen.com.au
Kristy Zhang - Business Development Manager
Mob: 0413 360 827
Email: kristy.zhang@austrumpglen.com.au
